What? So What? Now What? Meeting Template:

1 What?

Describe what happened. What did you pick up on? What aspects jumped out to you?

• What is the problem or issue that we are facing?
• What happened?
• What did you notice?
• What was everyone’s reaction to the event?
• What positive and negative aspects do you observe?

2 So what?

Determine the ramifications. Make sense of what you’ve learned. What impact did they have on your team?

• How does this event affect us? How does it affect our future?
• Why is it important? What critical questions does this information cause us to ask?
• What emotions does the event evoke? How does it make us feel?
• What conclusions can we draw from this experience?

3 Now what?

Establish a plan of action. What’s the limit? What activities are reasonable?

• What do we need to do to move forward? How can we turn this event into something positive?
• What have you learned? How will you use the insights that you discovered?
• What will you do differently the next time? What will you do the same?
• What hidden opportunities has this event uncovered? How can we use them for our benefit?

4 Action items

What came out of this meeting? What are our next steps?