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Head of Customer Success Interview Template
Get this templateCustomer Success is crucial to building long-lasting relationships and avoiding churn. Use this template to inquire about your candidate's leadership style.
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Head of Customer Success Interview
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Head of Customer Success Interview Template
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What’s inside this Head of Customer Success Interview Template:
1 🚀 Goals and KPIs
What are the most important goals / KPIs for Customer Success at a company of our size and stage?
2 🤝 Collaboration
How do you think Customer Success should work with the Sales and Product teams?
3 😃 Customers
How often should we Zoom, visit, and check-in, with which customers? When you meet with customers, what sort of agenda do you like to use? Tell me about the top 3 customers you lost.
4 👥 Team
If we are on a tight budget, how should we staff the CS team?
5 💻 Product
How well do you tend to get to know the product’s ins and outs?
