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First Customer Success Team Meeting Agenda

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Get to know your new Customer Success team and set expectations about upcoming projects, team processes, and communication channels.

Desktop Experience
In-meeting Experience
Meetings
Tue, Aug 4
4 Aug
10:30 - 11 AM
First Customer Success Team Meeting
10:30 - 11 AM
1 - 2 PM
4 Aug
9:30 - 11 AM
2 - 3 PM
First Customer Success Team Meeting
Today @ 10:30 - 11 AM
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First Customer Success Team Meeting Agenda
By Fellow.app
Seamless collaboration
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AI suggested talking points
Auto transcription
Summarization by AI
  • Pick a template

    Save time with a pre-built template complete with recommended talking points to get you started

  • Customize it

    In Fellow, customize headers, talking points, and more before using it in your next meeting

  • Bring it to life

    Use the template in real-time with your meeting attendees to collaborate on meeting notes

What’s inside this First Customer Success Team Meeting Agenda:

1👋 Getting to know each other

Icebreakers and questions to learn about everyone’s background/hobbies.

2💬 About your manager

A little bit about my experience, values, and preferred methods of communication.

3💻 Customer success tools

Provide an overview of the different software currently used by the Customer Success team and any tools that the new manager wants to implement.

4✅ Progress on customer success goals

What are some objectives and key metrics that the team is currently working towards?

5📌 Initiatives roundtable

Ask each CS team member to share a status update on their current projects to bring the new manager up to speed.

6💭 Expectations

Discuss the CS team’s meeting cadence, values, and channels to exchange feedback.

7❓Questions

What are some questions you’d like to ask me?

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Fellow.app

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Fellow.app

Fellow is the meeting productivity and team management software where teams gather to build collaborative agendas, record decisions, and keep each other accountable.

  • John Gleeson
    John Gleeson
    VP of Customer Success, Motive

    “I've never seen an app spread so quickly. Within a few weeks, there were hundreds of people using Fellow to follow up on the action items that inevitably come out of every meeting. It's been a game-changer for our team.”

  • Sabrina Leblanc
    Sabrina Leblanc
    Director of Sales, SurveyMonkey

    “Fellow has increased my productivity and has resulted in more collaborative 1:1s & team meetings. My team loves capturing their own agenda items. Getting prompted to add talking points is super handy when jumping from one meeting to the next.”

  • Liam Martin
    Liam Martin
    Co-founder, Time Doctor

    “Fellow has completely changed the way we manage meetings at Time Doctor. With 100+ people in 32 different countries, Fellow was one of the tools that took our remote meetings from confusion to clarity.


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