Customer Success Manager Interview Template

What’s inside this Customer Success Manager Interview Template:

1👋 Introduction

Give the candidate an opportunity to introduce themselves to you and potentially other interviewers.

• Tell me about yourself?
• Why were you interested in customer success?

2👤 Management experience

Learn about the candidate’s previous management experience with the questions below.

• Tell me about the teams you’ve managed and how you built them.
• How would you describe your leadership style?

3🤝 Interpersonal skills

Learn more about their interpersonal skills.

• How do you communicate with customers if you can’t resolve a problem immediately?
• Can you share a time you went above and beyond for a customer?
• How do you handle an angry or frustrated customer?
• What are the skills of an effective Customer Success Manager?

4🔬 Strategy

Learn more about their strategic vision for customer success within an organization.

• What will our customer success function look like six months after hiring you?
• How do you think our customer success strategy will evolve as the business evolves?

5🤝 Collaboration

Learn a little bit more about how they would collaborate with other teams.

• How should customer success collaborate with marketing success and sales?
• How do you communicate with senior leadership?

6❓Questions

Any questions for me?