Fellow.app sub-processors
Last updated: May 08, 2025
This page identifies the sub-processor, describes where they are located, and what services they provide to us.
Our business needs may change from time to time and Fellow will periodically update this page to provide notice of additions and removals to our list of sub-processors.
Fellow is committed to ensuring that all of its sub-processors have the appropriate legal and security safeguards in place to ensure that your data will remain protected to the highest standards. This includes a security review and signing all necessary agreements in order to ensure that they have supplementary measures in place, where applicable.
Cloud infrastructure
Service provider
Processing activities
Location
Amazon Web Services
Cloud Service Provider
Data: Canada
HQ: USA
Cloudflare
DNS & caching services
USA
Data Dog
Real-time alerts and monitoring
USA
Elasticsearch
Search capabilities
Data: Canada
HQ: Netherlands
Sentry
Application monitoring and Error tracking
USA
Sendgrid (Twilio)
Email delivery service
USA
Stripe
Subscription billing and payments
USA
Communications
The following sub-processors provide communications services to Fellow, in order to enable us to communicate with our customers and prospects.
Service provider
Processing activities
Location
Intercom
Customer Support, and Help Center
USA
Canny.io
Customer Feedback
USA
Clearbit
Data Enrichment
USA
Hubspot
CRM services
USA
FrontApp, Inc.
Omnichannel communication & CRM services
USA
Analytics
The following sub-processors provide analytics related services to Fellow, which we use in order to discern usage patterns and make service adjustments as necessary.
Service provider
Processing activities
Location
Heap Analytics
User analytics
USA
Segment (Twilio)
Analytics event routing and infrastructure
USA
AI-Related Service Providers (Optional)
The following sub-processors provide services specific to AI-related functionality within the Fellow platform. Use of these sub-processors can be disabled by workspace administrators from Workspace Settings within the Fellow platform.
Service provider
Processing activities
Location
Anthropic, PBC
Generative Text
(optional, only if you choose to use AI powered features)
USA
OpenAI, LLC
Generative Text
(optional, only if you choose to use AI powered features)
Hyperdoc Inc.
d/b/a Recall AI
Meeting bots to record calls
(optional, only joins if you choose to have calls recorded)
USA
Deepgram, Inc.
Transcription of call recordings (for old customers)
(optional, only joins if you choose to have calls recorded)
USA
AssemblyAI, Inc.
Transcription of call recordings
(optional, only joins if you choose to have calls recorded)
USA
Fly.io
Cloud service provider for meeting bots to record calls
(optional, only if you choose to use AI powered features)
USA
Groq
Large language models (LLMs) for AI functionalities within Fellow
(optional, only if you choose to use AI powered features)
USA
Together.ai
Large language models (LLMs) for AI functionalities within Fellow
(optional, only if you choose to use AI powered features)
USA
Google LLC
Large language models (LLMs) for AI functionalities within Fellow
(optional, only if you choose to use AI powered features)
USA
Marketing Website Providers
The following list of sub-processors provide advertising services to Fellow. We do not send any user data to these providers, but they do make use of tracking pixels that operate on Fellow’s website in order to fine-tune delivery of advertisements.
Service provider
Processing activities
Location
Google, LLC
Ads on Google services
USA
Meta Platforms, Inc.
Ads on Facebook & Instagram
USA
Microsoft Corporation
Ads on Bing & LinkedIn
USA
Hotjar
User analytics
Data: Ireland
HQ: Malta
RB2B
User Identity and analytics
USA
Fellow takes your privacy and security seriously. Your meeting data is never shared with AI models and you control who can access your meeting records and notes. You also maintain full administrative control over who has access to recordings and which meetings Fellow Copilot attends.
GDPR compliant
SOC 2 Type II Compliance
AES 256-bit encryption
Intrusion detection systems
Any data sent to an AI vendor is immediately deleted within the LLM. We have provisions in place with all AI vendors to ensure their models are not trained using Fellow customer data.
